This Privacy Policy (“Policy”) describes how A CareReach Inc. (“CareReach,” “we,” “our,” or “us”) collects, uses, and protects personal information from you or about you through our website at www.acarereach.com (the “Website”) and through offline interactions related to our in-home care and related services. This includes information you may provide during client onboarding, consultations, customer service interactions, or other non-digital communications. A CareReach Inc. is the data controller responsible for your personal information as described in this Policy.
It explains why we collect this information, how we may use or disclose it, and the choices you have with regard to the information we maintain. By using the Website or engaging with our services in any form, you consent to CareReach’s collection and use of your personal information as described here. Please also review our Terms of Use, which govern your use of the Website and any content you submit to it. We may update this Policy at any time and will notify you of material changes by posting a revised version with an updated date.

1.    Information We Collect
We collect both personal and technical information when you engage with us online or offline. Personal information you provide may include your name, email address, phone number, date of birth, mailing address, and payment details. This information is typically collected when you complete a contact form, sign up for services or classes, or communicate with our staff directly.

We also collect information automatically when you visit our Website. This may include your IP address, browser type, device identifiers, language preferences, referring URLs, and interaction data. We use cookies and similar technologies such as web beacons to help us understand usage patterns and improve functionality. Most browsers automatically accept cookies, but you can modify your settings to decline them. Please note that doing so may limit your ability to use certain features of our Website.

Our Website may use tools like Google Analytics to help us understand how users interact with our site. These cookies are used solely for analytics and traffic monitoring, and do not include behavioral tracking or personalized advertising. You can learn more about how Google uses this data at Google’s policy site, and you may opt out of tracking via Google’s opt-out tool.

We may also gather information from third-party sources such as public databases or social media platforms, particularly if you choose to connect your accounts or interact with our content externally.

2.    Use of Information Collected
We use the information we collect to fulfill requests you make, such as scheduling appointments, coordinating caregiver visits, sending reminders, and processing payments. We also use your information to personalize your experience, improve the quality and functionality of our services, and analyze trends and usage patterns.

We may use your information to send service-related updates or respond to your inquiries. With your separate and explicit consent, we may also use your information to send you marketing communications about new offerings or special promotions.

In some cases, we may use your information to investigate and respond to suspected fraud or misuse of our services, enforce our Terms of Use, or comply with legal obligations. Your information may also be used to ensure safety and compliance with regulations.

3.    SMS Messaging (A CareReach Text Alerts)
By providing your phone number and opting in, you consent to receive SMS messages from A CareReach Inc. These may include appointment reminders, updates regarding your care, or limited promotional content if separately opted in. Message frequency may vary but typically will not exceed four messages per month. Standard message and data rates may apply.

We do not share mobile information with third parties for marketing purposes. Your phone number and SMS preferences are used exclusively to communicate essential updates or messages you have opted to receive.

You may unsubscribe from SMS messages at any time by replying “STOP” or “CANCEL” to any message, emailing us at support@acarereach.com, or calling (833) 737-3224. Once we receive your request, we will remove your number from our SMS list within 24 hours. For assistance via SMS, you may also reply “HELP” to receive our contact information.

4.    Disclosure of Information
We do not transfer consumer data to external organizations under any circumstances, even with consent. Additionally, we do not sell, rent, or lease your personal information to third parties for marketing purposes.

We may share your information with trusted service providers who perform essential functions on our behalf, such as payment processors, email delivery platforms, recruitment support teams, IT services, and customer care. All such providers are contractually bound to use your data only as needed to perform services and to maintain appropriate security and confidentiality.

We may also disclose your information when required by law, regulation, subpoena, or legal process, or in response to valid requests from governmental authorities. In the event of a business transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We will never disclose your personal information for other purposes unless you explicitly authorize us to do so.

5.    Security
We take data security seriously and implement reasonable safeguards to protect your information. This includes TLS/SSL encryption for data in transit, firewalls, access control mechanisms, and intrusion detection systems. Regular security assessments are conducted to identify and address vulnerabilities in our systems.
We have strict internal policies in place to prevent unauthorized sharing of user data. Access to personal information is limited to authorized personnel on a need-to-know basis, and all such access is logged and monitored.

While we strive to keep your data secure, no system is entirely immune to risk. In the event of a data breach, we will notify affected users as required by applicable law.

6.    Children’s Privacy
Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that information has been collected from a child without appropriate authorization, we will delete it in accordance with applicable law.

7.    Your Choices
We may contact you with information we believe may be of interest, including wellness tips, educational content, employment opportunities, or service updates. You may unsubscribe from promotional emails by clicking “Unsubscribe” at the bottom of any email. However, we may still send you service-related or transactional messages.

If you would like to correct or delete your personal information, you may email your request to support@acarereach.com. You may also contact us to update communication preferences or request additional information about your data.

8.    Your Rights
Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you

• Request that inaccurate or incomplete information be corrected

• Request deletion of your information under certain circumstances

• Restrict the processing of your personal data

• Object to the use of your personal data for certain purposes

• Request a copy of your data in a portable format

• Withdraw your consent, where processing is based on your permission
   

To exercise these rights, please contact support@acarereach.com.

9.    Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by applicable law. Some information may be retained for longer periods for legal, regulatory, or operational purposes.

10.    Links to Other Sites
Our Website may contain links to websites or features not operated by CareReach. These links are provided for convenience and do not imply our endorsement. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies before submitting personal information.

11.    Changes to This Policy
We may revise this Privacy Policy from time to time. If we make material changes, we will post the updated version on our Website and update the “Effective” date at the top of this page. Continued use of our services following such changes indicates your acceptance of the revised terms.

12. Contact Us
If you have any questions about this Privacy Policy, please contact us:  
•    Email: support@acarereach.com
•    Website: www.ACareReach.com
•    Address: 8880 Rio San Diego Dr STE 800, San Diego, CA 92108
•    Phone: (833) 737-3224